3.  How do you print the PDF Adobe documents?

If the printing is not complete or the characters are jumbled, there are two possible fixes for this issue:

You are attempting to print with the wrong version of Adobe. Download latest version of Acrobat Reader. After instaling Acrobat Reader, make sure you start it and accept the License Agreement prior to starting the HRIM courses.

Your printer has an outdated driver and needs to be updated. Download and install the latest version of your printer driver from the manufacturer's website, please click here.

4.  What technical requirements do I need to have on my computer to play these courses?

Your computer must be equipped with a sound card and multimedia speakers for you to hear the course. A 28.8 Internet connection is required to hear this course, but higher connection speeds (cable or DSL) will provide better quality playback.

You will also need the Acrobat reader to read and print the exercises contained within the course. For the latest version of Acrobat reader, please click here.

5.  Do I need to download a plug-in?

 All courses may be taken without a plug-in; however, for enhanced interaction within a course, it is recommended to download and install the Macromedia Shockwave and Authorware plug-ins first.

6.  What are the system requirements to run an online course?

Generally the courses at a minimum require a 486 PC, 33MHz, 8MB RAM, Windows 95, VGA display with 256 colors. Students are now required to have a 32-bit windows operating system such as Windows 9x, Me, NT 4.0, Windows 2000 or XP.

Some Mac operating systems will also have problems with certain courses unless Virtual PC or other Windows simulation program is used. E-mail us for details.

7. Will I need to buy and learn to use complicated software?

These courses are completely web-based. There is no additional software that you need to buy. The courses are designed for online learning and allow anyone with even basic computer skills to be taking courses in minutes.

8.  Can I return directly to my last page completed the next time I login?

 When you exit the course, you will not be able to return directly where you left off?

9.  Will there be more courses available in the future?

New courses are being added all the time. As these courses are added, many are added to existing subscriptions and packs automatically, at no additional cost to the student whatsoever.

10.  Can your courses run on Web TV?

HRIM's courses should run normally on any web-TV system that support JavaScript. However, the simulations within the courses will not work.

11.  Can anyone take an online course?

 Our online training courses are open to anyone with Internet access, anywhere in the world.

12.  Where do classes take place?

HRIM's online training courses take place wherever your computer is: at home, at work, on the road, anywhere you can connect to the Internet.

13.  When does my class meet?

Technically there are no class times. You can log onto the system whenever it is convenient for you, at any time, day or night, to take a course, or just part of a course. You don't have to be online at a set time of day.

14.  What is Online Training?

Online Training is an incredible, effective, Internet-based training solution offered by HRIM. These online learning subscriptions are perfect for training in your home, your office or remote locations. In fact, HRIM's online courses are available in any location where you have Internet access.

15.  Who will help me if I run into a technical problem?

Please contact us immediately with all technical problems related to the online training. In addition, HRIM has put together this FAQ with common questions to help you find answers to any technical questions you might have about the course content.